Belzon provides Information Technology (IT) services support for complex systems to meet a broad range of government agency needs. Our IT professionals utilize emerging technologies to develop innovative solutions that address our customers' mission critical requirements. Because Belzon is a Microsoft Certified Partner, our employees have access to significant support resources directly from Microsoft. As Belzon employees, they also have access to the knowledge and cumulative experience of the entire Belzon team. Belzon's personnel are highly skilled and experienced IT professionals with a goal to provide the highest quality service available.

Belzon's Information Technology support is founded on extensive experience in domain administration, email management, help desk, backup strategies, virus protection, system security, and remote access. Our on-site personnel manage all aspects of an extensive help desk management system that allows our help desk analysts to rapidly respond to and resolve user problems.

Belzon also provides other Information Technology services such as support for firewalls, proxy servers, FTP and WWW sites, and Intranet / Extranet server support. We offer a full spectrum of information technology support. It's part of our core business and we will deliver as promised. Belzon holds a reputation for responsiveness, quality expertise, and value in services to clients. We can examine your unique business objectives and tailor a solution to leverage technology to help achieve those objectives. When IT matters, nobody does IT better.

Network Design, Administration & Management
Belzon's network design, administration and management services provide businesses with exceptional support for all their communication needs. With added emphasis on performance, cost effectiveness, and quality of service, we are able to guarantee maximum network availability with optimal Return On Investment.

An organization's communications infrastructure is the backbone for information sharing, user collaboration, customer interface, and data integrity.Belzon provides local-area network and wide-area network (LAN/WAN) design, implementation, administration and management services. Our network administration and support services help ensure our customers have robust, reliable, and cost-efficient communication systems.

Belzon clients benefit from experienced and skilled personnel supporting them with solutions designed to meet their specific challenges. Extra consideration is given toward maximizing network security, redundancy and scalability. Proactive monitoring of network and system health will alert support personnel to issues before the client realizes there is a problem. We consider ourselves successful in network support when our customers take the service for granted, and focus on their more important business processes.


Database Administration
Belzon focuses on a customer's requirements for performance and integrity to design database management systems. We understand the value of an organization's data and information assets. We use a systematic approach to database design and selection. This approach ensures that the client receives the best database management software and tools.


Email Administration
Perhaps the most critical and widely utilized tool for all businesses is e-mail. Belzon fully understands the importance of a reliable and properly managed e-mail system, as well as the need to recover data quickly and efficiently. With extensive experience in Microsoft Exchange Administration, Belzon is prepared to offer superior support for the most widely used email system in the market.

Belzon personnel are proficient with other e-mail related services such as public folders, calendar sharing, free/busy, web access, gateways, virus protection, Active Directory connectors, and news groups.


Help Desk
Belzon delivers customer centric help desk solutions in support of an organization's mission. Our in-house designed help desk management system allows us to efficiently and effectively monitor a ticket's progress from submission to completion, while capturing data to resolve future help desk requests. The web-based system interface is integrated with the local domain controller, allowing a customer to make submissions with minimal input. The help desk management system also features extensive reporting options that can provide management or help desk technicians with the ability to search and query the ticket database. Problem data can be tracked and analyzed by user, group, machine, date, problem type, and many other criteria. We utilize an anonymous, automated performance survey sent to the user upon the completion of every ticket, enabling us to obtain important feedback and make system and process improvements where needed.

Belzon management continuously emphasizes to all employees the importance of quality customer service. Users tend to remember quick response times, friendly and courteous technicians, efficient and knowledgeable troubleshooting, and fast resolutions to their problems. We also provide documented or verbal tutorials to assist personnel with office tasks or general computer procedures. Our goal is to exceed the expectations of all our customers.


Web Technologies
More than simply providing a presence on the Web, Belzon uses World Wide Web technology to help our clients improve the way they do business.

We offer a highly trained and professional staff with diverse technical backgrounds which encompass the skill sets required for any Web development effort. Belzon's capabilities include Web site design and layout, graphics and page design, data and database analysis and design, systems design, relational database management system implementation and administration, and Web application development.


eLearning
Belzon provides education and training solutions through electronically mediated instruction including video, audio-graphic, computer and multi-media technology to lessen the constraints in relation to time, logistics and cost. Our variety of E-Learning solutions provides ease and simplicity to the user. Belzon's tailored solutions offer maximum flexibility and growth opportunities for professional enhancement.


Information Assurance
Belzon offers proven methodologies and professional expertise which support designing, developing, implementing, and coordinating continuous management of IA solutions. Our thorough knowledge of federal infrastructure protection requirements allows us to implement high quality, comprehensive prevention, monitoring, response, and recovery services.


Video Conferencing Support
Belzon's video conference support solutions bring people, information and technology even closer together. Our solutions meet a client's needs and the needs of their audiences like never before by providing the following:

• Enhanced communications anywhere in the World
• Improved decision-making
• Dynamic audience interaction
• Knowledge sharing and retention through interactive meetings

By incorporating state of the art VTC equipment, business personnel can reduce travel costs to remote sites and save valuable time through quality interaction within their local building. Belzon also has experience with the implementation, configuration and management of Microsoft's Conferencing Server, allowing users to conduct meetings from their desktops.


Document Management
Storing and retrieving unstructured and structured information in a demanding environment can be a significant challenge. Belzon offers cost effective solutions for storing and managing critical information. Benefits of improved document management include the following:

• Version control
• Revision tracking
• Data indexing
• Increase security
• Established permissions to prevent unauthorized access
• Improved file structure
• Enterprise knowledge sharing

Getting data and information off of the private, isolated desktop and onto a common, structured storage device paves the way for improved collaboration and information sharing. Business processes can greatly benefit from a working environment where employees are connected to one another. Belzon has spent many hours of research and planning to develop effective solutions in pursuit of this goal.


Integrated Digital Environments
Belzon's integrated data environment (IDE) experience provides clients with strategic guidance in the development of solutions which capture and reuse product data across the enterprise and throughout the product life cycle. Belzon provides expert analysis of the desired operational and functional parameters to develop a system that will increase the organization's business processes.